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Delivering more work is all about delivering a higher volume of products or services to your customers. It includes hiring staff, using customer contracts and working more efficiently.

Watch the video for a quick introduction. Then scroll down for more detail.

Tanya Curtis – Curtis Analytics Ltd

Staff

When did you decide to take on staff?

It reached a point where I was working 24 hours a day!

Were you worried about taking on staff?

Yes. Very worried. Would I be able to teach them? Would they do what I needed them to do? Would quality suffer?

How has it worked out for you?

In the beginning it was difficult. Money was difficult. But the extra capacity allowed us to double income in a year. Now it roughly balances. With new staff we are becoming more productive and we can do more work, so can take a lot more work on. And it all gets done.

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